Frequently Asked Questions

Find answers to our most commonly asked questions


If you don’t see the answer to your question below, please contact us!


Contact Us
Is there a trial period when I can cancel my online course and receive a 100% refund?
Yes. Within 14 days of purchasing your course, if you are not completely satisfied, you may request a 100% refund through our Contact Us area.  Fill in your request along with a reason why and one of our associates will notify you of the reimbursement.  When payment is made via credit card, a refund can only be issued to the credit card used to make the payment.
Can I complete an online training course if I don’t have a problem/project identified?
Yes.  The training courses are designed to be completed independent of a real world business improvement problem/project.
Are there any prerequisite training or certifications needed to begin Acuity Institute's online courses?

No. There are no prerequisites to begin any of our training courses, each one is a complete program that includes all the lessons and tools you will need to become proficient in that particular skillset.  View the descriptions for Lean Six Sigma Black Belt, Lean Six Sigma Green Belt and other courses to determine which course will meet your needs.

Please note, the Lean Six Sigma Black Belt Bridge course does have pre-requisites.  Please visit the course page to learn more.

What is your return policy for course materials?
You may return unused printed course materials within 30 days of delivery for a full refund.  Printed course materials that have been used or returned more than 30 days after delivery will receive a partial refund (25% of printed course materials purchase price).  Course materials must be returned in their original cellophane packaging. For eBooks, you can download a free sample. Once the eBook is purchased there are no refunds.
Do I need a high speed internet connection?
Yes. A high speed internet connection is required for optimal performance.
How do I know Acuity Institute’s certifications will be recognized in the industry I work in?
All of Acuity Institute’s materials were developed and certified by Lean Six Sigma experts.  We have been working in Lean Six Sigma related roles and industries for 15+ years and our collective experience and reputation are exceptional.  As Lean Six Sigma is not controlled or administered by a single governing body, our certifications will be recognized in all industries.  We have worked with individuals and corporations in over 100 countries.  In addition, Acuity Institute has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET), Project Management Institute (PMI)®, Department of Education in the state of Colorado, the Council for Six Sigma Certification and the Association for Change Management Professionals.
What payment methods do you have available?

We have a few payment options available to our students.

  • We accept payment through PayPal using your credit or debit card, bank account or PayPal balance.
  • A check or money order in US currency can be sent to the address below.  All you need to do is identify the training program you are enrolling in and your name.

    Acuity Institute
    Attn: Accounts Payable
    4610 South Ulster Street
    Suite 150
    Denver, CO 80237

  • We also offer invoicing for customers who will be purchasing a program through a corporation.  Please contact us for questions on this method of payment.
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