Frequently Asked Questions

Yes. Within 14 days of purchasing your course, if you are not completely satisfied, you may request a 100% refund through our Contact Us area. Fill in your request along with a reason why and one of our associates will notify you of the reimbursement. When payment is made via credit card, a refund can only be issued to the credit card used to make the payment. For information about our refund policy after 14 days, please visit our Business Terms

Yes. The training courses are designed to be completed independent of a real world business improvement problem/project.

No. There are no prerequisites to begin any of our training courses, each one is a complete program that includes all the lessons and tools you will need to become proficient in that particular skillset. View the descriptions for Lean Six Sigma Black Belt, Lean Six Sigma Green Belt and other courses to determine which course will meet your needs.

Please note:,
The Lean Six Sigma Black Belt Bridge course and Master Black Belt certification program do have pre-requisites. Please visit their course pages to learn more.

You may return unused printed course materials within 30 days of delivery for a full refund.  Printed course materials must be returned in their original cellophane packaging. For downloaded course materials such as eBooks and toolkits, once the course is started, there are no refunds.

Yes. A high speed internet connection is required for optimal performance.

All of Acuity Institute’s materials were developed and certified by Lean Six Sigma experts.  We have been working in Lean Six Sigma related roles and industries for 20+ years and our collective experience and reputation are exceptional.  As Lean Six Sigma is not controlled or administered by a single governing body, our certifications will be recognized in all industries.  We have worked with individuals and corporations in over 100 countries.  In addition, Acuity Institute has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET), Project Management Institute (PMI)®, Department of Education in the state of Colorado, the Council for Six Sigma Certification, and the Association for Change Management Professionals.

We have a few payment options available to our students.

  • We accept payment through Shopify using your credit or debit card, bank account or Shopify account.
  • A check or money order in US currency can be sent to the address below.  All you need to do is identify the training program you are enrolling in and your name.

    Acuity Institute

    Attn: Accounts Payable
    4610 South Ulster Street
    Suite 150
    Denver, CO 80237

  • We also offer invoicing for customers who will be purchasing a program through a corporation.  Please contact us for questions on this method of payment.