Client success stories

Company & Industry A large managed healthcare company headquartered in the U.S. is focused on the health and well-being of every individual that they serve, empowering 1 in 10 Americans to lead healthier, more vibrant lives every day. Customers include health plans and other managed care organizations, employers, labor unions, various military and governmental agencies and third-party administrators Background This healthcare company was looking for ways to increase efficiency and reduce errors ensuring better service to both their health plan members and the providers they coordinate to serve their members by implementing Lean Six Sigma. Challenge Solution Results Over the past 9 years the program has been a tremendous success. Improvements have been seen in process efficiencies, waste reduction, and error reduction resulting in improvements in timeliness and the accuracy of decision-making.

Company & Industry The State of Colorado is the official home of several state agencies serving various functions for Colorado. Colorado is located in the western portion of the U.S and bodes a population of over 5.5 million residents, each served by the State of Colorado. Background The Center for Organizational Excellence, is a high-performance process and knowledge enabler that help drive business results, brings enterprise focus to business issues, and provides demonstrable value to the business through leadership, collaboration, evangelization, best practices, research, knowledge sharing, management, training, and support around a specific focus area. The COE was looking to add the Six Sigma methodology to their current program and their goal was to ensure that both efficiency and quality were being applied to the continuous improvement efforts across state departments. Challenge Solution Results