How do you improve efficiency in Lean Six Sigma projects?
Many of the Lean Six Sigma projects that we work on focus on improving efficiency within an organization. To improve efficiency, we must understand what is inefficient. Through Operational Excellence methodologies like Lean and Lean Six Sigma, we can determine how...
How do YOU start a Lean Six Sigma project?
I’ll be honest – from time to time I struggle with starting Lean Six Sigma projects. Most people are surprised to hear this. After all, I have made my career by working with thousands of Lean Six Sigma Green Belt and Lean Six Sigma Black Belt project leaders in Lean...
How Does Operational Excellence Define Effectiveness and Efficiency?
In Operational Excellence, whether you’re using Lean or Lean Six Sigma, our goal is always to improve products, services, and processes. I often think of it as striving to be better all the time, but Operational Excellence can holistically encompass effectiveness and...
Beware of Over-The-Shoulder Customer Service
In Lean Six Sigma, one thing we always practice is making connections. Customers are the foundation of a successful business so it’s important to treat them well. Good follow through with our customers that makes real connections is the key to success. Unfortunately,...
Are you the bottleneck on the project?
A common challenge that every Lean Six Sigma project faces is unexpected obstacles along the way that can destroy project deadlines, increase cost, and reduce return on investment. Now the question is: why do Lean Six Sigma projects get delayed? As Lean Six Sigma...
Yes, United Airlines can deliver exceptional customer service
Over the past 20 years, my career has taken me all over the world, I’ve flown hundreds of thousands of miles. I have used stories that I have from traveling with airlines, and United Airlines in particular, to teach thousands of Lean Six Sigma practitioners, such as...
The #1 Communication Killer
A significant challenge that Lean Six Sigma project leaders face is managing key stakeholders. Stakeholders fall into two categories: stakeholders that influence our work and stakeholders that are impacted by our work. The first set of stakeholders is often made up of...
Is your Lean Six Sigma Project Looking for the Needle in the Haystack?
The main goal of Lean Six Sigma is to solve business problems. Typically, I’ve seen problems present in two ways. First, you might see a bunch of errors or defects crop up. You will need to solve these errors to overcome them and move on. Second, you might see an...
