What is the number one killer of consistency?
Every business strives to deliver a consistent user experience to their customers. The goal is to have processes that are clear, straightforward and repeatable. To achieve this, it is critical to continually strive to remove the complexity in processes. The trap that...
Why do we get stuck in data analysis?
A few years ago a client asked me to help one of his Lean Six Sigma Black Belts who was struggling with data analysis. My first step was to evaluate his data to gain a better understanding of what he was trying to learn from it. To do this I asked him to email me the...
Overcoming fear of data and statistics and becoming a Lean Six Sigma Black Belt
Today more than ever, we have access to infinite amounts of data. I have to admit, I enjoy exploring the story that can be found through analyzing data; what is it telling us, what can we learn from it, what do we need to change because of it? For me, I like diving...
